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Tech Support · Responds within 4 business hours
RMA Turnaround · 5–7 working days (in-warranty)
Download Center · Datasheets always open · Firmware requires serial verification
Training · In-person at all 7 branches · Online certification coming soon
Warranty · 12 months standard · Electronics & mechanical · From purchase date
WhatsApp · 01979-234342 · Fastest response channel
Tech Support · Responds within 4 business hours
RMA Turnaround · 5–7 working days (in-warranty)
Download Center · Datasheets always open · Firmware requires serial verification
Training · In-person at all 7 branches · Online certification coming soon
Warranty · 12 months standard · Electronics & mechanical · From purchase date
WhatsApp · 01979-234342 · Fastest response channel
Home›Support Center
DigiMark Solution · Support Center

How can we help you today?

Everything you need — technical help, returns, downloads, training and warranty information — in one place. Our support team is here 6 days a week across 7 branches.

Get Technical Help ◉ WhatsApp Now
<4 hrs
Technical support response time
5–7 days
RMA turnaround (in-warranty)
12 months
Standard warranty — electronics & mechanical
7
Branch support points — Dhaka & Chattogram
CALL / WHATSAPP
+880 1979-234342
EMAIL
info@digimarkbd.com
RMA HOTLINE
+880 1979-234327
HEAD OFFICE
Motijheel, Dhaka-1000
Find what you need

Support services

Choose the right path below. Each section is designed to resolve your issue or get you to the right person as quickly as possible.

Technical Support

Device not working? Need help with setup, configuration, software or connectivity? Submit a support request and our engineers will respond within 4 business hours.

Responds <4 hrsRemote & on-site
Get technical help →

RMA & Returns

Have a faulty product under warranty? Submit an RMA request, check your warranty status and understand our returns process — clearly explained.

12-month warranty5-7 day turnaround
Submit RMA request →

Download Center

Datasheets are open for all. Software, firmware and user manuals require a quick serial-number verification — keeps your downloads genuine and up-to-date.

Datasheets — openFirmware — verified
Browse downloads →

Training & Certification

Hands-on product training at our 7 branches for system integrators, dealers and technical staff. Online certification programme launching soon.

In-person availableOnline — coming soon
Register for training →

Warranty Policy

Understand exactly what our 12-month warranty covers, what it doesn't, and how to make a claim — written in plain language, not legal jargon.

12 months standardManufacturer-backed
Read warranty policy →

WhatsApp Support

The fastest way to reach us. Send your product name, model and issue — our team will respond and guide you to the right solution. Available 6 days a week.

Fastest channel6 days/week
Open WhatsApp →
Supported brands

Products we fully support

We provide direct technical support, RMA handling and training for the brands we distribute. For each, we have trained engineers, official firmware and genuine spare parts.

ZKTeco
Authorized Distributor

Fingerprint, face, access control, software

VIRDI
Authorized Distributor

Multi-biometric, high-security terminals

Hikvision
Authorized Partner

CCTV, NVR, access terminals

Dahua
Authorized Partner

IP cameras, DVR/NVR systems

NexaKey
Authorized Distributor

Turnstiles, locks, PoE switches, UHF

C-YARK
Authorized Distributor

PA systems, conference audio

FlyingVoice
Authorized Distributor

IP phones, VoIP gateways

ZYCOO / OpenVox
Authorized Distributor

IP-PBX systems

Common questions

Support FAQ

How quickly will DigiMark respond to a technical support request? +

Technical support requests submitted via the form or WhatsApp are responded to within 4 business hours during Saturday–Thursday, 9am–6pm. For urgent issues, WhatsApp (+880 1979-234342) gives the fastest response. Critical installations (e.g., security systems for live premises) are prioritised — mention this in your request.

My product stopped working — what do I do first? +

First, check the troubleshooting section of our Technical Support page for common fixes. If unresolved, submit a support request with your product model, serial number and a description of the issue. Our team will advise whether it can be resolved remotely, or whether an RMA return is required.

Does DigiMark provide on-site support? +

Yes — on-site technical visits are available across Dhaka and Chattogram. Depending on the nature of the issue and warranty status, on-site visits may carry a service charge. Remote support (via phone, WhatsApp or TeamViewer) is always attempted first.

I need software or firmware for my device — where do I get it? +

Visit our Download Center. Datasheets are freely available for all products. For software, firmware and user manuals, you need to submit your device's serial number — this ensures you receive the correct, genuine version and protects against counterfeit firmware. Email info@digimarkbd.com with your model and serial number and we'll send the download link.

Does DigiMark offer training for installers and dealers? +

Yes — hands-on product training is available at all 7 DigiMark branches for system integrators, installers and dealer staff. Training covers installation, configuration and troubleshooting for ZKTeco, Hikvision, NexaKey and other brands. An online certification programme is currently being developed. Register your interest on the Training page.

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Head Office

Rahmania International Complex (1st Floor), 28/1/C, Toyenbee Circular Road, Motijheel, Dhaka-1000

01979-234342
info@digimarkbd.com
www.digimarkbd.com

Corporate Office
Navana Shefali (1st Floor) House 11, Road 14, Gulshan-1 Dhaka 1212
01979234319
corporate@digimark.com.bd
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