Tech Support · Responds within 4 business hours

RMA Turnaround · 5–7 working days (in-warranty)

Downloads · Datasheets open · Firmware requires serial verification

WhatsApp · 01979-234342 · Fastest response

Warranty · 12 months standard · From purchase date

Tech Support · Responds within 4 business hours

RMA Turnaround · 5–7 working days

Downloads · Datasheets open · Firmware requires serial verification

Return Merchandise Authorization · Warranty Claims

RMA & Warranty Support

Have a faulty product within the 12-month warranty period? Submit your RMA request here. We assess within 2 business days, and turnaround genuine warranty repairs in 5–7 working days.

12-month warranty 5–7 day turnaround Assessment in 2 days

12 mo.

Standard warranty period

2 days

RMA assessment turnaround

5–7 days

Repair / replacement (in-warranty)

Branch drop-off points

Submit your claim

RMA Request Form

Please complete all fields. Incomplete requests delay the process. Having your serial number ready will significantly speed up assessment.

Before submitting: Please attempt basic troubleshooting first. If you haven't already, visit our Technical Support page — many issues can be resolved without returning the device.

Full name *

Phone / WhatsApp *

Email address

Organization

Product brand *

Product model *

Device serial number *

Required for warranty verification.

Purchase date *

Warranty is 12 months from purchase date.

Purchase location / invoice reference

Fault description *

Preferred return method *

⚡ Faster by phone

For urgent RMA — especially for critical security systems — call our dedicated RMA hotline directly.

+880 1979-234327

RMA Hotline · Sat–Thu, 9am–6pm

Warranty quick check

✓ Covered: Manufacturing defects, component failure, firmware issues

✗ Not covered: Physical damage, water damage, unauthorized repair, consumables

ⓘ Note: Warranty begins on the purchase date. Original purchase from DigiMark is required.

RMA Hotline: +880 96788 000 78
📍 Rahmania International Complex (1F), 28/1/C, Toyenbee Circular Road, Motijheel, Dhaka-1000

How it works

The RMA process — step by step

Clear expectations, no surprises. Here's exactly what happens after you submit.

Submit request

Fill in the form above or call the RMA hotline with your model and serial number.

Assessment

We assess warranty eligibility within 2 business days and confirm via WhatsApp/phone.

Return the unit

Drop off at any DigiMark branch or courier to Motijheel (in original packaging where possible).

Repair or replace

Genuine warranty defects are repaired or replaced within 5–7 working days and returned to you.

Important: Do not return any product without first obtaining an RMA confirmation from our team. Unreferenced returns cannot be tracked and may cause delays.

Warranty at a glance

What's covered — quick reference

Scenario	Warranty status	Action
Device fails within 12 months with no physical damage	Covered ✓	Submit RMA — free repair or replacement
Firmware issue causing malfunction	Covered ✓	Remote update first; RMA if unresolvable
Fingerprint sensor degraded under normal use	Covered ✓	Submit RMA
Physical crack, dent or broken screen	Not covered ✗	Chargeable repair — contact us for quote
Water or liquid damage	Not covered ✗	Chargeable repair — contact us for quote
Unauthorized repair or modification	Not covered ✗	Warranty void — chargeable repair only
Consumables — cards, cables, power supplies	Not covered ✗	Purchase replacement from DigiMark
Device purchased >12 months ago	Expired	Chargeable repair or replacement
Device not purchased from DigiMark	Not eligible ✗	Contact original seller

For the full warranty terms, see our Warranty Policy page.

Corporate Office
Navana Shefali (1st Floor) House 11, Road 14, Gulshan-1 Dhaka 1212
01979234319
corporate@digimark.com.bd

RMA & Warranty Support

RMA Request Form

⚡ Faster by phone

Warranty quick check

The RMA process — step by step

Submit request

Assessment

Return the unit

Repair or replace

What's covered — quick reference

Head Office