Have a faulty product within the 12-month warranty period? Submit your RMA request here. We assess within 2 business days, and turnaround genuine warranty repairs in 5–7 working days.
Please complete all fields. Incomplete requests delay the process. Having your serial number ready will significantly speed up assessment.
For urgent RMA — especially for critical security systems — call our dedicated RMA hotline directly.
+880 1979-234327Clear expectations, no surprises. Here's exactly what happens after you submit.
Fill in the form above or call the RMA hotline with your model and serial number.
We assess warranty eligibility within 2 business days and confirm via WhatsApp/phone.
Drop off at any DigiMark branch or courier to Motijheel (in original packaging where possible).
Genuine warranty defects are repaired or replaced within 5–7 working days and returned to you.
| Scenario | Warranty status | Action |
|---|---|---|
| Device fails within 12 months with no physical damage | Covered ✓ | Submit RMA — free repair or replacement |
| Firmware issue causing malfunction | Covered ✓ | Remote update first; RMA if unresolvable |
| Fingerprint sensor degraded under normal use | Covered ✓ | Submit RMA |
| Physical crack, dent or broken screen | Not covered ✗ | Chargeable repair — contact us for quote |
| Water or liquid damage | Not covered ✗ | Chargeable repair — contact us for quote |
| Unauthorized repair or modification | Not covered ✗ | Warranty void — chargeable repair only |
| Consumables — cards, cables, power supplies | Not covered ✗ | Purchase replacement from DigiMark |
| Device purchased >12 months ago | Expired | Chargeable repair or replacement |
| Device not purchased from DigiMark | Not eligible ✗ | Contact original seller |
For the full warranty terms, see our Warranty Policy page.