Everything you need — technical help, returns, downloads, training and warranty information — in one place. Our support team is here 6 days a week across 7 branches.
Choose the right path below. Each section is designed to resolve your issue or get you to the right person as quickly as possible.
Device not working? Need help with setup, configuration, software or connectivity? Submit a support request and our engineers will respond within 4 business hours.
Have a faulty product under warranty? Submit an RMA request, check your warranty status and understand our returns process — clearly explained.
Datasheets are open for all. Software, firmware and user manuals require a quick serial-number verification — keeps your downloads genuine and up-to-date.
Hands-on product training at our 7 branches for system integrators, dealers and technical staff. Online certification programme launching soon.
Understand exactly what our 12-month warranty covers, what it doesn't, and how to make a claim — written in plain language, not legal jargon.
The fastest way to reach us. Send your product name, model and issue — our team will respond and guide you to the right solution. Available 6 days a week.
We provide direct technical support, RMA handling and training for the brands we distribute. For each, we have trained engineers, official firmware and genuine spare parts.
Fingerprint, face, access control, software
Multi-biometric, high-security terminals
CCTV, NVR, access terminals
IP cameras, DVR/NVR systems
Turnstiles, locks, PoE switches, UHF
PA systems, conference audio
IP phones, VoIP gateways
IP-PBX systems
Technical support requests submitted via the form or WhatsApp are responded to within 4 business hours during Saturday–Thursday, 9am–6pm. For urgent issues, WhatsApp (+880 1979-234342) gives the fastest response. Critical installations (e.g., security systems for live premises) are prioritised — mention this in your request.
First, check the troubleshooting section of our Technical Support page for common fixes. If unresolved, submit a support request with your product model, serial number and a description of the issue. Our team will advise whether it can be resolved remotely, or whether an RMA return is required.
Yes — on-site technical visits are available across Dhaka and Chattogram. Depending on the nature of the issue and warranty status, on-site visits may carry a service charge. Remote support (via phone, WhatsApp or TeamViewer) is always attempted first.
Visit our Download Center. Datasheets are freely available for all products. For software, firmware and user manuals, you need to submit your device's serial number — this ensures you receive the correct, genuine version and protects against counterfeit firmware. Email info@digimarkbd.com with your model and serial number and we'll send the download link.
Yes — hands-on product training is available at all 7 DigiMark branches for system integrators, installers and dealer staff. Training covers installation, configuration and troubleshooting for ZKTeco, Hikvision, NexaKey and other brands. An online certification programme is currently being developed. Register your interest on the Training page.