Time attendance machines like ZKTeco are widely used to track employee in-and-out time, overtime, and attendance summaries. When these devices hang, display errors, or have settings corrupted, a factory reset is sometimes the quickest way to restore normal operation.
Before resetting, always remember: a factory reset may erase all attendance logs, user data, and settings if the device lacks a backup or cloud sync. Make sure you back up your data first, or consult your support provider, to avoid losing important records.
If normal restarts and minor configuration changes do not resolve the issue, a factory reset is a last resort to restore the device to its original default state.
Although the button arrangement and menu names can vary by model, ZKTeco time attendance devices follow a similar reset process (a sequence of steps to restore settings). Ensure the device is connected to a stable power source (steady electrical current) or uninterruptible power supply (UPS—a backup battery device) to prevent power loss during the reset.
If the device uses factory settings or the default admin account, try passwords like 12345 or 8888. If defaults fail, you need the current password or professional support. Navigate to the factory reset option.
After reset, you must reconfigure date and time, device ID (a unique number for each device), network (set an IP address or Wi-Fi), company name or logo (if supported), and re-enroll users (register employees again) or resync (update) from your management software or server.
Because a factory reset cannot be undone (irreversible), treat it like erasing everything from a phone or computer. All stored data and customised settings will be lost.
When unsure, contact an authorized support center or your supplier. This helps prevent unintentional data loss and ensures your device is reset and reconfigured correctly by professionals familiar with the equipment.
For businesses in Bangladesh, professional support saves time and avoids costly mistakes, especially when managing multi‑branch attendance devices. If you are not comfortable doing a factory reset or have forgotten the admin password, dedicated technical teams can handle this remotely or on‑site.
DigiMark support for time attendance systems
DigiMark provides comprehensive assistance for popular time attendance brands like ZKTeco, including:
If your time attendance device is not responding, showing frequent errors, or you are unsure which reset method is correct for your model, contact DigiMark Support directly for quick, expert assistance.
